Responsible Gambling

To see the complete Code of Conduct please follow this link to the Insight Responsible Gambling Code. The code is also available by request to Insight’s Responsible Gambling Officer on info@mycharityraffle.com.au or 1300 855 226.

Responsible Gambling Information:

My Charity Raffle and its charitable clients want you to know that we take the following steps to assist:

1. We encourage our staff to identify vulnerable people who should consider their purchase or be politely discouraged from a large or possibly any purchase.
2. Participation in our raffles is restricted to adults as far as Insight is able to identify. We encourage purchasers to identify that they are over 18 or provide a birth date.
3. If you wish to exclude yourself from using our service, please contact our Customer Supporter Services Team and request to cancel a purchase or be removed from our contact lists. We cannot refund purchases for entries which have been drawn without exceptional circumstances. You will receive an email confirming your account has been deactivated. Our customer Supporter Services team can assist you with options for restricting the spending on your account. Our team can be contacted via phone 1300 855 226 or send us an email.

In order to gamble responsibly you can take the following steps.

1. Understand the financial commitment you are making and whether you can afford that commitment.
2. Read the invoice, receipt and or ticket voucher you receive from us.
3. Consult the raffle rules which are available to you at the place and date of the draw and are available at our websites.

A supporter or potential supporter may contact Insight via our website, via email and telephone on 1300 855 226 and additional information and support about responsible gambling may be available from the following sources:

• Gambling Help Queensland on 1800 858 858 or gamblinghelpqld.org.au
• Gambling Help Online at gamblinghelponline.org.au
• Lifeline at 13 11 14 or lifeline.org.au
• New South Wales: 1800 633 635
• Victoria: 1800 156 789
• Tasmania: 1800 000 973
• Australian Capital Territory: 02 6247 065
• Northern Territory: 1800 858 858

Preventing Unhealthy Gambling

Gambling Help Online offers various tools to check on your spending.

• Take a quiz with the Self-Assessment Tool.
• Not sure how much you are spending each week on gambling activities, use their Gambling Calculator to find out.

If you believe that your commitment to gambling is unhealthy, you are free to contact Insight at any time prior to the raffle draw date to change or cancel your commitment or to decline to take further calls.

Insight’s Responsible Gambling Officer: Telephone 02 9215 1623 or email info@insightcfs.com.au

Responsible Gambling Code of Practice

As part of My Charity Raffles commitment to responsible gambling, we comply with each State and Territory’s Codes of Practice. For more information on your states code of practice:

Australian Capital Territory: Download PDF

Victoria: Download PDF

Queensland: Download PDF
Northern Territory: Download PDF

Tasmania: Download PDF